Terms of Service

Last updated: December 2024

Please read these terms carefully before using our service.

Fair Terms

Transparent and reasonable

User Protection

Your rights protected

Clear Guidelines

Easy to understand

Important Info

Know your obligations

1. Acceptance of Terms

By accessing and using NarodGPT ("Service", "Platform", "we", "us", "our"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our AI-powered customer support platform, including all content, services, and products available at or through the website.

2. Description of Service

NarodGPT provides an intelligent virtual assistant service that integrates with Crisp chat systems to provide automated customer support responses. Our service includes:

  • AI-powered chatbot responses using OpenAI's GPT models
  • Custom knowledge base integration and management
  • Crisp chat platform webhook integration
  • Usage analytics and reporting dashboard
  • Subscription-based access with different tier limitations
  • Product catalog management and recommendations
  • Calendar integration for appointment scheduling
  • API access for developers

3. User Accounts and Registration

To access certain features of the Service, you must register for an account. When you register for an account, you may be required to provide us with some information about yourself, such as your name, email address, or other contact information.

You agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times. You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device.

4. Subscription Plans and Billing

Plan Types and Limitations

  • Free Plan: Limited to 100 messages per month, basic knowledge base features, email support
  • Pro Plan ($29/month): Up to 1,000 messages per month, advanced features, priority support, analytics dashboard
  • Enterprise Plan ($99/month): Up to 10,000 messages per month, unlimited knowledge base, 24/7 support, custom integrations, dedicated account manager

Billing Terms

  • Subscriptions are billed monthly in advance via Stripe
  • Usage limits reset monthly on your billing anniversary date
  • Overage charges may apply for usage beyond plan limits
  • Cancellations take effect at the end of the current billing period
  • Refunds are provided on a case-by-case basis at our discretion
  • Price changes will be communicated 30 days in advance

5. Acceptable Use Policy

You agree not to use the Service to:

  • Generate harmful, illegal, defamatory, or inappropriate content
  • Violate any applicable local, state, national, or international law or regulation
  • Infringe upon or violate our rights or the rights of others
  • Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
  • Submit false or misleading information
  • Upload viruses or other malicious code
  • Spam, phish, pharm, pretext, spider, crawl, or scrape
  • Interfere with or circumvent the security features of the Service
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use the Service for any commercial purpose without our express written consent

6. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of NarodGPT and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

You retain ownership of any content you upload to your knowledge base. By uploading content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and process your content solely for the purpose of providing the Service to you.

7. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection, use, and disclosure of your information.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

8. Disclaimers and Limitation of Liability

DISCLAIMER: THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

LIMITATION OF LIABILITY: IN NO EVENT SHALL NARODGPT, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID US IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.

9. Indemnification

You agree to defend, indemnify, and hold harmless NarodGPT and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

10. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service and cancel your subscription through your account settings or by contacting us.

Upon termination, your right to use the Service will cease immediately. If you wish to terminate your account, you may simply discontinue using the Service.

11. Governing Law and Dispute Resolution

These Terms shall be interpreted and governed by the laws of [Your Jurisdiction], without regard to conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].

You and NarodGPT agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

13. Contact Information

If you have any questions about these Terms of Service, please contact us at: